Savor the Leaf LLC – Return Policy
Last updated: 5/4/2025
At Savor the Leaf LLC, we strive to provide high-quality products and excellent customer service. Please review our return policy below:
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SAVOR THE LEAF LLC, 3324 Rue Royal Street #1052 Saint Charles MO. 63301.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Savor the Leaf Co, accessible from Savor-theleaf.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@Savor-theleaf.com.
Your Order Cancellation Rights
The deadline for cancelling an Order is 7 days from the date on which You purchased the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: Support@Savor-theleaf.com
By visiting this page on our website: Www.Savor-theleaf.com/contact
By mail: 3324 Rue Royale Street #1052 Saint Charles Mo 63301
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Damages, Issues, and Returns
Damages, and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and resolve it.
Returns
To start a return, contact us at Support@savortheleaf.com. Please note that all returns will require a 20% restocking fee and must be sent to:
Savor the Leaf LLC
3324 Rue Royale Street #1052
Saint Charles, MO 63301
If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without a prior request will not be accepted.
You can always reach us for any return inquiries at Support@savortheleaf.com.
Smoking Products – Limited Return Policy
Due to the nature of smoking accessories and products, returns are only accepted for defective or damaged items.
Customers must submit a return request within 7 days from the delivery date.
Proof of damage or defect (such as photos) may be required for approval.
If approved, customers may receive a replacement or store credit.
General Return Guidelines
Returns for non-smoking products are accepted within 14 days from the delivery date.
All returned items must be unused, in original packaging, and accompanied by proof of purchase.
A 10% restocking fee applies to all non-smoking product returns.
Non-Returnable Items
Opened or used smoking products.
Items returned after the 7-day window for smoking products.
Items returned after the 14-day window for all other goods.
Hazardous materials, flammable liquids, gases, or health-sensitive items.
How to Initiate a Return
Contact us at Support@savortheleaf.com within the return window.
Provide your order details and proof of defect/damage.
Await confirmation and return instructions.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Savor the Leaf
3324 Rue Royale Street #1052
Saint Charles MO. 63301
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
Unfortunately, we cannot accept returns on sale items or gift cards.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: Support@Savor-theleaf.com
By visiting this page on our website: Www.Savor-theleaf.com
By mail: 3324 Rue Royale Street #1052 Saint Charles MO. 63301
